My Swimming Lesson

As a valued customer, we aim to offer you the highest quality and standards in service, safety and facilities while you are with us. To support these Terms and Conditions, you will receive more information that outlines important information specific to your chosen enrolment.

Definitions

You, your = the responsible person

We, us, our = Craigie Leisure Centre

Learn to Swim Enrolment = an enrolment made into Craigie Leisure Centre's Learn to Swim program.

Learn to Swim Program Terms and Conditions

The following conditions are applicable to the Learn to Swim program at Craigie Leisure Centre. Your enrolment is referred to as a Learn to Swim Enrolment.

After receiving the Terms and Conditions, you (the responsible person) have a 48-hour cooling off period if you change your mind, in which you can cancel your Learn to Swim Enrolment. A refund of your pro-rata payment will be provided upon a written cancellation request provided to the City, less any classes attended during this cooling off period. Any cancellations outside the 48-hour cooling off period are to be completed as per section “Cancelling your Learn to Swim Enrolment” of the Terms and Conditions.

• General 

• Your Learn to Swim Enrolment is valid from the commencement date set out in your Learn to Swim Enrolment email.
• You must adhere to the Leisure Centre conditions of entry, displayed at the entrance and throughout the facility.
• We will communicate with you via email, SMS and if subscribed, our monthly e-newsletter.

• Ongoing program

• Our Learn to Swim program is an ongoing program with progressive development, with classes held weekly. There will be a six (6) week break for the December and January school holidays, for the Easter long weekend (Good Friday to Easter Monday inclusive) and for two (2) weeks break for the July school holidays. We will automatically make the necessary financial adjustments to your direct debit payment for December and January, the Easter long weekend and July when on break.
• Direct debit payments will continue to be debited from your account until we receive notification of cancellation in accordance with section “Cancelling your Learn to Swim Enrolment”.

• Missed lessons

• Any missed lessons will not be reimbursed or credited and make up lessons are not available. A Swim School Family pass for one family swim will be issued for each missed lesson.
• To collect the pass(es) please visit reception on your next visit to the centre. Passes must be collected within three (3) weeks of the missed lesson and must be used before the expiry date outlined on the pass.

• Cancelling your Learn to Swim Enrolment

• You must provide seven (7) days notice if you wish to cancel your enrolment. To cancel your enrolment, please complete the online request form available via MyFit or on the website. Any fees due within your seven (7) day notice period will be charged as normal and any outstanding fees must be paid at the time of cancellation. Cancellations will be processed from the date of receipt of your request.

• Changing your Learn to Swim Enrolment

• If you wish to change the day or time of your lesson, you are required to provide a notice period of at least seven (7) days to the Swim School. To make a change to your enrolment, please complete the online request form available via MyFit or on the website.
• If we deem your child to be enrolled in an incorrect level we reserve the right to move them to the appropriate level.

• Assessments and progressing to the next level

• Assessments will occur approximately every 6 weeks, throughout the year to allow swimmers to progress to the next level when the required skills are achieved. You will be awarded a pass certificate to present to reception to arrange moving to the next level. Alternatively you can complete the online change of enrolment request form available via MyFit and provide seven (7) days notice before your next lesson.

• Outstanding Fees 

• We will suspend your enrolment as soon as the bank has informed us that a payment has defaulted. We will notify you by SMS and/or email when a payment has defaulted.
• You will be charged a fail payment fee of $15.00 for each time a payment defaults. This is in addition to your outstanding fees.
• If you fail to contact us to bring your account up to date within seven (7) days of receiving notification, we may begin to take action to recover your outstanding fees.
• If your fees remain unpaid for longer than seven (7) days, we have the right to cancel your enrolment with your outstanding fees and the remaining balance owed.

• Access card

• You will be issued with a standard access card at your first lesson. If you lose or damage your card, you will be charged a replacement fee for each replacement card.
• The access card is our property. You cannot lend your card to allow anyone else to use it. If you are found to be lending your card to others a fine will be applied to your customer account.
• You must present your card at the Leisure Centres to gain entry for your lesson.

• Termination of agreement

• We may terminate this agreement in the following circumstances:
  • If you commit a serious or repeated breach of this agreement or conditions of entry;
  • If any part of your enrolment fee remains unpaid 14 days after its due date for payment as set out in section “Outstanding Fees”.

• Price increases and agreement changes

• You will be given a minimum notice of 14 days of any changes to the price or payment structure.
• All efforts will be made to notify you in writing dependent on current database contact details as well as email, website and facility signage.

• Changes to rules, terms and conditions

• We reserve the right to change, modify or update rules and/or terms and conditions relating to your enrolment.
• Any such changes will be made with reasonable notice and displayed at Craigie Leisure Centre and on our website.

• Privacy

• Your personal information will only be used in accordance with our general business objective and to provide you with our services.

Direct Debit Service Agreement

The following conditions are applicable to the Learn to Swim program at Craigie Leisure Centre. If you have enrolled into the Leisure Short Courses program, the Direct Debit Service Agreement does not apply to your enrolment.

1. By signing this agreement and by providing us with a valid instruction, you have authorised us (APRO/207170) to arrange, through our own financial institution, for funds to be debited from your nominated account.
2. We will only arrange for funds to be debited from your nominated account as authorised in your enrolment application, or we will only arrange for funds to be debited from your nominated account if we have sent to the address nominated by you in your enrolment, a billing advice which specifies the amount payable by you to us and when it is due. We will deduct the relevant amount from your nominated account on every second Wednesday.
3. If the direct debit day falls on a day that is not a business day, we may direct your financial institution to debit your account on the following business day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
4. We may vary any details of this agreement or the direct debit at any time by giving you at least fourteen (14) days written notice.
5. It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a direct debit payment to be made in accordance with the direct debit request. If there are insufficient clear funds in your account to meet a debit payment:
   1. You may be charged a fee and/or interest from your financial institution;
   2. You may also incur fees or charges imposed or incurred by us; and
   3. You must arrange for the debit payment to be made by another method.
6. You should check your account statement to verify that the amounts debited from your account are correct.
7. If you believe that there has been an error in debiting your account, you should notify us directly in writing as soon as possible so that we can resolve your query. Alternatively you can speak directly with your financial institution.
   1. If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
   2. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

You should also check:

8. With your financial institution whether direct debiting is available from your account, as direct debiting is not available on all accounts offered by financial institutions.
9. Your account details which you have provided to us are correct by checking them against a recent account statement; and with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.
10. We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. We will only disclose information that we have about you:
    1. To the extent specifically required by law; or for the purposes of this Agreement (including disclosing information in connection with any query or claim).
11. If you wish to notify us about anything relating to this Agreement, you should do so in writing. We will notify you by sending a notice in the ordinary post to the address you have given us in the Direct Debit Request. Any notice will be deemed to have been received on the third banking day after posting.