Welcome to the swim school at the Leisure Centre - Craigie! We look forward to providing your family with a positive and enjoyable swimming experience. Program Information Ongoing Program Our program is ongoing, which means it continues automatically until you notify the learn to swim program in writing that you wish to cancel. An ongoing program means that you can join at any stage and students progress through the levels as they are ready. Direct Debit The swimming lesson direct debit is processed fortnightly on every second Wednesday. Your direct debit payment is in advance covering your lessons in the following two weeks. Direct debit payments are automatically adjusted to reflect any public holidays or school breaks. It is your responsibility to ensure the direct debit details are correct and that sufficient funds are in your nominated account in preparation for the direct debit. Direct debit declines incur a $15.00 administration fee. If you know in advance that your direct debit will decline, please contact us on 9400 4600 with as much notice as possible to discuss your options. Lesson Breaks and Public Holidays Swimming lessons are ongoing with the following breaks: Six weeks in December / January school holidays Easter long weekend (Good Friday to Easter Monday inclusive) Two weeks in July school holidays Lessons do not run on public holidays and your direct debit payment is automatically adjusted to accommodate breaks and public holidays. Swim School Calendar Assessments and Progression Assessments Assessments are completed by the On Deck Swim School Officer on a rostered basis. The assessment roster covers all classes, with students assessed approximately every six weeks. Swimming Instructors may also request for their students to be assessed if they believe they are ready to move to another level. SwimDesk After your child is assessed, you will receive an email notifying you that an assessment has been completed. To view the results of the assessment, login to your SwimDesk account. If you would like more feedback on your child’s progress, please see the On Deck Swim School Officer at your next lesson. Login to SwimDesk Manage your enrolment MyFit MyFit is your online portal to manage your swimming lesson booking. Your username for MyFit will be your email address and if it is your first time using MyFit you can setup your password by clicking Forgot Password. Within MyFit you can: Manage your payments and direct debits Manage your personal details Book additional children or additional lessons Login to MyFit If you are having difficulty accessing your MyFit account, please call 9400 4600. Missed Lessons If you miss a lesson for any reason, please collect your free family swim pass from reception at your next lesson. The family swim pass allows entry into the aquatic facility for two adults and two children with an expiry of two months from when it is issued. Credits and refunds are not available for missed swimming lessons. Change My Lesson You may request to change your lesson at any time. To change your lesson, you can either: Complete the Change My Lesson form in MyFit Visit reception in person or call 9400 4600 The current available classes are listed on our website. View Class Availability Cancel My Lesson It is free to cancel your lesson however you must provide seven days’ notice. To cancel your lesson, complete the Cancel My Lesson form in MyFit. Cancellations require seven days’ notice before the direct debit. If you do not provide seven days’ notice, you may be charged the full direct debit amount. Cancel My Lesson Waitlist If your preferred class is not available, we will add you to the wait list and inform you when a space becomes free. The waitlist is available to current students only. To request to be added to the waitlist, please complete the Change My Lesson form in MyFit. Requests to change your day, time or teacher (not level) will expire after one month. If you would like to extend your request, please submit another Change of Lesson form. Terms and Conditions Terms and Conditions As a valued customer, we aim to offer you the highest quality and standards in service, safety and facilities while you are with us. To support these Terms and Conditions, you will receive more information that outlines important information specific to your chosen enrolment. Definitions You, your = the responsible person We, us, our = the City of Joondalup Learn to Swim Enrolment = an enrolment made into the City of Joondalup’s Learn to Swim program. Learn to Swim Program Terms and Conditions The following conditions are applicable to the Learn to Swim program at the City of Joondalup Leisure Centres. Your enrolment is referred to as a Learn to Swim Enrolment. After receiving the Terms and Conditions, you (the responsible person) have a 48-hour cooling off period if you change your mind, in which you can cancel your Learn to Swim Enrolment. A refund of your pro-rata payment will be provided upon a written cancellation request provided to the City, less any classes attended during this cooling off period. Any cancellations outside the 48-hour cooling off period are to be completed as per section “Cancelling your Learn to Swim Enrolment” of the Terms and Conditions. General Your Learn to Swim Enrolment is valid from the commencement date set out in your Learn to Swim Enrolment email. You must adhere to the Leisure Centre conditions of entry, displayed at the entrance and throughout the facility. We will communicate with you via email, SMS and if subscribed, our monthly e-newsletter. Ongoing program Our Learn to Swim program is an ongoing program with progressive development, with classes held weekly. There will be a six (6) week break for the December and January school holidays, for the Easter long weekend (Good Friday to Easter Monday inclusive) and for two (2) weeks break for the July school holidays. We will automatically make the necessary financial adjustments to your direct debit payment for December and January, the Easter long weekend and July when on break. Direct debit payments will continue to be debited from your account until we receive notification of cancellation in accordance with section “Cancelling your Learn to Swim Enrolment”. Missed lessons Any missed lessons will not be reimbursed or credited and make up lessons are not available. A Swim School Family pass for one family swim will be issued for each missed lesson. To collect the pass(es) please visit reception on your next visit to the centre. Passes must be collected within three (3) weeks of the missed lesson and must be used before the expiry date outlined on the pass. Cancelling your Learn to Swim Enrolment You must provide seven (7) days notice if you wish to cancel your enrolment. To cancel your enrolment, please complete the online request form available via MyFit or on the website. Any fees due within your seven (7) day notice period will be charged as normal and any outstanding fees must be paid at the time of cancellation. Cancellations will be processed from the date of receipt of your request. Changing your Learn to Swim Enrolment If you wish to change the day or time of your lesson, you are required to provide a notice period of at least seven (7) days to the Swim School. To make a change to your enrolment, please complete the online request form available via MyFit or on the website. If we deem your child to be enrolled in an incorrect level we reserve the right to move them to the appropriate level. Assessments and progressing to the next level Assessments will occur approximately every 6 weeks, throughout the year to allow swimmers to progress to the next level when the required skills are achieved. You will be awarded a pass certificate to present to reception to arrange moving to the next level. Alternatively you can complete the online change of enrolment request form available via MyFit and provide seven (7) days notice before your next lesson. Outstanding Fees We will suspend your enrolment as soon as the bank has informed us that a payment has defaulted. We will notify you by SMS and/or email when a payment has defaulted. You will be charged a fail payment fee of $15.00 for each time a payment defaults. This is in addition to your outstanding fees. If you fail to contact us to bring your account up to date within seven (7) days of receiving notification, we may begin to take action to recover your outstanding fees. If your fees remain unpaid for longer than seven (7) days, we have the right to cancel your enrolment with your outstanding fees and the remaining balance owed. Access card You will be issued with a standard access card at your first lesson. If you lose or damage your card, you will be charged a replacement fee for each replacement card. The access card is our property. You cannot lend your card to allow anyone else to use it. If you are found to be lending your card to others a fine will be applied to your customer account. You must present your card at the Leisure Centres to gain entry for your lesson. Termination of agreement We may terminate this agreement in the following circumstances: If you commit a serious or repeated breach of this agreement or conditions of entry; If any part of your enrolment fee remains unpaid 14 days after its due date for payment as set out in section “Outstanding Fees”. Price increases and agreement changes You will be given a minimum notice of 14 days of any changes to the price or payment structure. All efforts will be made to notify you in writing dependent on current database contact details as well as email, website and facility signage. Changes to rules, terms and conditions We reserve the right to change, modify or update rules and/or terms and conditions relating to your enrolment. Any such changes will be made with reasonable notice and displayed in the Leisure Centres and on our website. Privacy Your personal information will only be used in accordance with our general business objective and to provide you with our services. Direct Debit Service Agreement The following conditions are applicable to the Learn to Swim program at the City of Joondalup Leisure Centres. If you have enrolled into the Leisure Short Courses program, the Direct Debit Service Agreement does not apply to your enrolment. By signing this agreement and by providing us with a valid instruction, you have authorised us (APRO/207170) to arrange, through our own financial institution, for funds to be debited from your nominated account. We will only arrange for funds to be debited from your nominated account as authorised in your enrolment application, or we will only arrange for funds to be debited from your nominated account if we have sent to the address nominated by you in your enrolment, a billing advice which specifies the amount payable by you to us and when it is due. We will deduct the relevant amount from your nominated account on every second Wednesday. If the direct debit day falls on a day that is not a business day, we may direct your financial institution to debit your account on the following business day. If you are unsure about which day your account has or will be debited you should ask your financial institution. We may vary any details of this agreement or the direct debit at any time by giving you at least fourteen (14) days written notice. It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a direct debit payment to be made in accordance with the direct debit request. If there are insufficient clear funds in your account to meet a debit payment: You may be charged a fee and/or interest from your financial institution; You may also incur fees or charges imposed or incurred by us; and You must arrange for the debit payment to be made by another method. You should check your account statement to verify that the amounts debited from your account are correct. If you believe that there has been an error in debiting your account, you should notify us directly in writing as soon as possible so that we can resolve your query. Alternatively you can speak directly with your financial institution. If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing. You should also check: With your financial institution whether direct debiting is available from your account, as direct debiting is not available on all accounts offered by financial institutions. Your account details which you have provided to us are correct by checking them against a recent account statement; and with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request. We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. We will only disclose information that we have about you: To the extent specifically required by law; or for the purposes of this Agreement (including disclosing information in connection with any query or claim). If you wish to notify us about anything relating to this Agreement, you should do so in writing. We will notify you by sending a notice in the ordinary post to the address you have given us in the Direct Debit Request. Any notice will be deemed to have been received on the third banking day after posting.